An Accessible Fitting Room Behind a Wall of Racks

An accessible fitting room doesn't help much when you can't get to it.

On October 17, the Guest found the accessible fitting room at Ross Dress for Less completely blocked by rolling clothing racks. He wanted corporate to address it, not a complaint aimed at an individual store associate. The associate had been excellent. This was a systems problem, not her fault.

He didn't want to name the store. His reasoning: “if it's happening in one store, it's happening in others.”

He also made clear that he hadn't raised it with anyone there: “I didn't even say anything about it. To anyone. I'm not set up to do that yet.”

He wanted the obstruction addressed at the corporate level.